At EMS, we are the leading manufacturer of precise medical devices for dental prophylaxis, orthopedics and urology. As the market leader in the field of medical technology, we stand for quality, customer orientation and innovation.

The concept of Guided Biofilm Therapy (GBT) stands for the revolution in prophylaxis in the field of dental. Our vision is not only the health of the patients (m/f/d), but also their well-being – even during treatment.

As an employer, we focus on people. With 1,000 qualified and specialised employees (m/f/d), we work day after day to improve together – at our headquarters in Nyon (Switzerland) and all over the world.

Currently we, EMS Electro Medical Systems GmbH, based in Munich, are looking for a dedicated

Customer Care Agent (m/f/d) for the Netherlands

100% remote (full-time)

Do you appreciate the daily contact with different personalities?
Do you enjoy helping others with your expertise?
Communication and documentation go hand in hand for you?

Then you too can become a game changer!

• As a competent contact person (m/f/d), you will support our Dutch customers with telephone inquiries about our dental equipment for dental practices
• You will be responsible for the service-oriented commercial processing and administrative support of sales campaigns and ordering
• The maintenance of our merchandise management and CRM system is part of your daily business
• You will act as an interface between colleagues (m/f/d), e.g. in sales, technology and warehouse logistics, and our customers (m/f/d)
• You will look after our customers competently and friendly by phone (inbound) and e-mail
• You act as our figurehead, provide professional assistance and represent our friendly company
• Depending on your personal strengths, you may take on projects and additional tasks in cooperation with the department management

• You have an apprenticeship with a (dental) medical, technical or commercial focus (e.g. medical technology, ZFA, industrial clerk or similar)
• Ideally, you have already gained relevant professional experience in internal sales, customer service or a similar segment
• You are a talented communicator and have a sure instinct in dealing with different personalities
• You will always work reliably and accurately in administrative activities
• You like to work independently, are just as service- and sales-oriented and highly motivated
• You are fit to use the MS Office package
• You show a positive approach, a sense of responsibility and are an outspoken team player
• You have a very good knowledge of Dutch (C1+)
• You are happy to contribute your good written and spoken English skills (B2)

• An exciting job in a pleasant, collegial and international working environment
• A future-proof and permanent job in a very successful company
• A corporate culture that encourages the use of great creative freedom – rated as kununu TOP COMPANY and Great Place to Work^®
• Individual development opportunities
• Additional benefits such as attractive employee offers with discounts in various areas
• A wide variety of team and company events strengthen our cohesion